Get the right kind of support when you encounter a challenging question; We offers various resources to help you get the solutions you need efficiently.
We utilise a support ticket system to streamline support requests and better serve you.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
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TO PREVENT CONFUSION AND TO SPEED UP OUR SUPPORT AGENTS’ RESPONSE TIME, PLEASE REFRAIN FROM OPENING MORE THAN ONE TICKET ON THE SAME TOPIC.
To add more information to an existing ticket, log in, go to My Account and click the Tickets to list all your inquiry.
If you do not have a portal login account, please create one. or click the URL link from the ticketing submission acknowledgement email. If you did not receive it, please check your junk, spam or promotion email folder.
About our team
We recommend Teamviewer for remote support.
A member of our support team will communicate with you to determine the nature of the problem.
Once you are on the phone with a member of our support team, get ready the instant connection tool.
Support representative can view your screen and share control of your mouse and keyboard.
You always have overriding control of your computer, and end the remote session at any time.
TIPS
Provide as much detail as you can, this will speed up the resolution process.
Screencasts or annotated screenshots help a lot in reproducing issues. Produce them easily with
Microsoft Snipping Tools
Press Windows logo key + Shift + S.